Ryde

Frequently Asked Questions

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General FAQ

  • Welcome to the team! This Cantrip Dashboard is your main source of truth. Please bookmark this page on your computer/phone. You can easily access the Brand Ambassador Onboarding Form, the Post-Demo report form, Schedule and other training materials here.

    • We run payroll weekly. Each week we payout for demos submitted 2 weeks prior.  So, if you complete a demo on a Friday, you’ll get your check 2 weeks later.

    • We use bill.com for payroll. You will get your invitation to Bill.com the week of your first payday. You will link your bank account for e-payment or we can send payment via check.

    • Payroll is run on Wednesdays, typically hitting payee accounts on Fridays. You can track payments via:


    Ensure the date of your demo is correct on your End of Demo Report - this determines your payroll timing and an incorrect date may delay funds. If you are unsure if you submitted the correct date, you can access your form via your submission confirmation email.

  • The Booster Club operates in over 22 cities around the US!

Demos / Tastings (Getting Started)

  • The following presentation standards are required when working demos, tastings, events, etc. with The Booster Club:

    • Closed toe shoes. No slippers or sandals. Preferably no healed shoes with a slippery sole.

    • No holes, ripped, or worn out clothing.

    • Clothing should be clean and not include any distinguishable odors.

    • No branding other than the brand you are representing on shirts OR hats. (Small logo like a Nike or Polog logo is acceptable).

    • Black shirt and black pants or dark jeans.

      • Option to wear solid color shirts for men.

      • Option to wear a casual skirt for ladies. Appropriate length below fingertips.

    • Good hygiene - Team members should be bathed and wear deodorant. No heavy perfume. Hair & make up must be clean and simple, look professional & presentable.

    • Ensure table cloths are clean and washed regularly.

    If you have any questions regarding The Booster Club's presentation standards, please contact your Market Manager.

    • 4’ Table

    • Clean black table cloth

    • Ice bucket (if ice is not available at your location, please ask the store where the closet spot is to get ice)

    • Sampling cups

    • Sign sent from the brand or chalkboard with chalk markers


    Table presentation is as important as personal representation. Please ensure your table has:

    • All available product types displayed (singles, variety packs)

    • Product chilled on ice in the ice bucket

    • Cups available for sampling (please use a new cup for each sample)

    • Signage that includes:

      • The words "Ryde Nutrition” or “Ryde Functional Shots“ (exactly as written: Capital R, lowercase yde)

      • AND the names of the flavors being sampled (Focus, Relax, Energize)

      • You are welcome to include: “FREE SAMPLE” on your board.

      • Do not write Ryde Energy.

    • Before purchasing ice, feel free to ask the store manager if they provide ice or have left over ice from another demo.

    • To track how many samples you’ve given, count your sample cups before you start & subtract the number that remain when you end your demo. Please offer a clean cup for every flavor sample.

    • To easily track sales, offer the stock on your table for sale. Example:

      • “If you love it, feel free to grab any of the drinks right off the table & check out as you normally would. If you’re keeping it in mind for next time this store always has it in stock in (cooler / shelf)”.

    • Try to get people’s attention, get them to stop & engage with a simple phrase like: “Since you’re here, come give Ryde a try.”

    • Give a quick overview of the products but not too much to overwhelm them:

      • “I have 2 that are energizing & have caffeine & I have 1 that doesn’t have caffeine - it’s for calming down your mind.”

    • Give them an action item: “Would you like to try a sample with or without caffeine?”

      • If they say with caffeine, default to Energize. Follow with Focus if they are open to 2 samples.

      • If they say without caffeine, default to Relax.

    • As you give the samples, list off a few details of the products:

      • Energize: 200mg caffeine, 0mg sugar, 0 calories, B Vitamins, great for your immune system, great for your overall health, tropical flavor

      • Focus: 150mg caffeine, L-Theanine (L-Theanine + Caffeine really helps your mind lock in on tasks). If you have a lot of things to knock out today, a lot of things stacked up on your to do list, definitely try this one out.

      • Relax: Natural raspberry flavor. It has nothing to make you sleepy. The idea is that when your mind is really wound up it’s helping you to calm and can help you decompress with ingredients like lemon balm and chamomile.

    • Continue the conversation by letting them know the cost, that it is usually a little less with their member discount (store dependent), & finally let them know what promo you are doing.

    Great things to point out:

    • zero sugar

    • zero calories

    • vegan

    • recyclable packaging


    Get Conversational

    • Keep a few short personal stories ready, like:

      • Have a long day ahead? Energize is a great way to jumpstart the morning.

      • Heading to the golf course? Do you need some Focus so you can hit the ball well?

      • Heading to the work? Do you need some Focus so you can stay on task

      • On your way home from work? Do you need a chance to wind down & Relax?

    • Key phrases that work:

      • For Energize: It's the weekend, and your to-do list is a mile long. (ENERGIZE)

      • For Focus: You're standing in the aisle with no plan, hoping a dinner idea will magically appear.

      • Relax: When your mind is really wound up about work the next day & you want calm / decompression but not to be sleepy.

Examples of Engaging Displays & Proper Attire

Table presentation is as important as personal representation. Please ensure your table has:

  • 4’ Table

  • Clean black table cloth

  • Sign sent from the brand or chalkboard with chalk markers

    • If using a chalkboard sign it should include:

      • The words "Ryde Nutrition” or “Ryde Functional Shots“ (exactly as written: Capital R, lowercase yde)

      • AND the names of the flavors being sampled (Focus, Relax, Energize)

      • You are welcome to include: “FREE SAMPLE” on your board.

      • Do not write Ryde Energy.

  • Ice bucket (if ice is not available at your location, please ask the store where the closet spot is to get ice)

  • All available product types displayed (singles: Focus, Relax, & Energize)

  • Sampling product chilled on ice in the ice bucket

  • Sampling cups available for sampling (please use a new cup for each sample)

Demos Day Q + A

  • The On-Call Manager (917-397-0905). Feel free to reach out to them with any questions or to notify them of issues regarding your demo. You can also expect the following communication from your on-call manager the day of your demo:

    • Demo Reminder Text ~ 9am
      You will be asked to reply. This is to ensure that we know you are ready for your shift & to catch avoidable issues early in the day. This reminder may be sent the evening before your demo if your demo is early the next day.

    • Check In Photo
      You will be asked to text this within 10 minutes of your demo start time. This can be a photo of the store or of you with your table set up.

  • Ideally you will purchase 3 of each flavor (Focus, Relax, & Energize).


    However, we want to feature the product that each store sells - only sample the flavors the store has in stock.

    ________________________________

    Ideal Tasting Menu:

    • all flavors: Focus, Relax, & Energize

    ________________________________

    If the store does not carry all flavors, choose from what the store does have.

  • If the store is out of a flavor, purchase 3 each of the other two flavors.

    • Your receipt(s)

    • Product on the shelf including any competitive products

    • Your table set up

    • Customers sampling

    1. Greet the store manager & ask for their name (you need this for your report

      • “Hi, I’m ____! I’m here to sample Ryde. Where would you like me to set up my table?”

    2. Purchase necessary product:

      • 3 of each flavor

      • ice

      • five $5 gift cards as long as gift card purchase is approved by your manager.

    Save your receipt for your report.

    1. Set up your table (See Q. What do I need to bring with me to a demo?)

      • Use the store stock of Ryde to make an engaging display on your table.

    2. Take photos for your check in & post demo report

      • Your receipt

      • Product on the shelf including any competitive products

      • Your table set up

    3. Send the On-Call Manager a photo of your demo set-up to let them know you have arrived. This is expected within 10 minutes of your demo start time.

    1. Clean up your area and put all remaining unopened product back on the shelves. Please make it look better than it was beforehand!

    2. Thank the manager on duty for having us & ask the manager or store employees if they would like leftover samples.

    3. Ask if there is anything else you need to do before you leave and make sure you get their name for your post demo report.

    4. Make sure you have all of your receipts and photos (product on shelf, table setup and photos of consumers sampling).

    5. Fill out your post-demo report as soon as possible after your to ensure an on-time payment.

  • Any changes to the schedule or cancellations can be made in writing up to 72 hours in advance.

    If you are sick the day before your demo, please let your MM know.

    Last minute changes (less than 12 hours) due to illness, personal problems, or accidents should include a phone call to your project manager. A text message is not considered adequate notice.

    We will do our best to reschedule these at a time when you are available. Rescheduling is not guaranteed.

    A no-call, no-show is any shift that is canceled within 2 hours or unattended. No-call, no-show may result in immediate dismissal. Phone calls with your manager can prevent dismissal.


    Remember: While you're representing Ryde you're also a representative of The Booster Club and part of a team. Every time a cancellation occurs without sufficient notice it can have a large impact on the client’s relationship with the account and our relationship with the client. Good experiences allow us all as a team to continue to receive good work from good clients.

  • Before your first demo you will be sent an advance via Venmo to cover the cost of product.

    It is your responsibility to track how much of this stipend remains. When you need this replenished, please ask your Market Manager.


    When purchasing anything at a demo, including ice, take a photo of the receipt & submit it in your post-demo report. Receipt submissions are required for reimbursement.

Demo Troubleshooting | What do I do if…?

    1. Call the On-Call Manager (917-397-0905) ASAP to let them know.

      Wait for confirmation from the On-Call Manager before moving on to step 2.

    2. Fill out your post-demo report form selecting “1- Bad - event didn’t happen, no product, store issues” under the demo review section.


    Your Market Manager will confirm the store is well stocked when they call to confirm your tasting. However, a store may experience a shortage due to poor ordering, product popularity or miscommunication. In these rare cases, you will still be paid for the demo.

  • You can purchase more product throughout your tasting if needed. Make sure to take a photo of and include all receipts in your post-demo report.

  • There are several options. Please always start with option 1 and work your way down.

    1. Ask the store employees if they would like leftovers.

    2. If you have a double, you can use the product at the next tasting. Ensure that they are resealed and in the trunk of your car while transporting.

    3. Bring them home to enjoy or share with friends (same rules apply while transporting).

    4. If none of these options work, you can dump them out at the store.

    • Our general rule is 1oz of the flavors total.

      example: If you have 2 flavors, sample 1oz total. If you have 3 flavors, you will still sample 1oz total.

    • Recommend the customer only try 2 out of the 3.

    • Any age can sample but if they are or look under 18, check with parents before giving a sample.

Common Consumer Questions & Suggested Responses

  • Via the Ryde: website FAQ:


    Ryde: Ryplenish Science Inside™ is the science behind Ryde:. We asked people what they wanted (and what they did not want) from a wellbeing product. We asked the scientists on our team to deliver these desires. Several years of trial and error later, our formulations were so good that we gave them a name Ryde: Ryplenish™™.*

  • Via the Ryde: website FAQ:

    The Ryde: product you see today was created by a team of moms, dads, working professionals, weekend warriors, hobbyists, and adventure-seekers. These same individuals also happen to be PhD scientists, brand marketeers, product developers, and sales people all working for The Water Street Collective.

    The Water Street Collective maintains an office at 1717 McKinney Avenue, Suite 1400, Dallas, TX 75201.

  • Via the Ryde: website FAQ:

    In state of the art facilities in the United States. Our ingredients? Well they are sourced from around the world.

  • Via the Ryde: website FAQ:

    No, it's designed to be stored at room temperature - so it's perfect to keep in your pocket or your bag. You can also drink it chilled.

  • Via the Ryde: website FAQ:

    There are currently 4 Ryde: shots designed for 4 unique times / moments in your day: 1. Ryde: ENERGIZE is designed to give you energy, so you can be ready for anything the day throws at you* - like a morning meeting or school drop-off. 2. Ryde: FOCUS is designed to help you go from distracted to focused, so you can be on top of your game and get things done* - like when you need to finish a presentation. 3. Ryde: RELAX is designed to help you find your inner balance, when you need to chill* - like those days when it's important not to take work home with you or before an important meeting. 4. Ryde: SLEEP is designed for those occasional days when you want to get to sleep but are feeling wide awake.