Lucky Energy

Frequently Asked Questions

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General FAQ

  • Welcome to the team! This Cantrip Dashboard is your main source of truth. Please bookmark this page on your computer/phone. You can easily access the Brand Ambassador Onboarding Form, the Post-Demo report form, Schedule and other training materials here.

    • We run payroll weekly. Each week we payout for demos submitted 2 weeks prior.  So, if you complete a demo on a Friday, you’ll get your check 2 weeks later.

    • We use bill.com for payroll. You will get your invitation to Bill.com the week of your first payday. You will link your bank account for e-payment or we can send payment via check.

    • Payroll is run on Wednesdays, typically hitting payee accounts on Fridays. You can track payments via:


    Ensure the date of your demo is correct on your End of Demo Report - this determines your payroll timing and an incorrect date may delay funds. If you are unsure if you submitted the correct date, you can access your form via your submission confirmation email.

  • The Booster Club operates in over 22 cities around the US!

Demos / Tastings (Getting Started)

  • The following presentation standards are required when working demos, tastings, events, etc. with The Booster Club:

    • Closed toe shoes. No slippers or sandals. Preferably no healed shoes with a slippery sole.

    • No holes, ripped, or worn out clothing.

    • Clothing should be clean and not include any distinguishable odors.

    • No branding other than the brand you are representing on shirts OR hats. (Small logo like a Nike or Polog logo is acceptable).

    • Black shirt and black pants or dark jeans.

      • Option to wear solid color shirts for men.

      • Option to wear a casual skirt for ladies. Appropriate length below fingertips.

    • Good hygiene - Team members should be bathed and wear deodorant. No heavy perfume. Hair & make up must be clean and simple, look professional & presentable.

    • Ensure table cloths are clean and washed regularly.

    If you have any questions regarding The Booster Club's presentation standards, please contact your Market Manager.

    • 4’ Table

    • Clean black table cloth

    • Ice bucket (if ice is not available at your location, please ask the store where the closet spot is to get ice)

    • Sampling cups

    • Sign sent from the brand or chalkboard with chalk markers

    • Brand flavor options (check back soon for more details)


    Table presentation is as important as personal representation. Please ensure your table has:

    • All available product types displayed (singles, 4-packs, variety packs)

    • Product chilled on ice in the ice bucket

    • Cups available for sampling (please use a new cup for each sample)

    • Signage that includes the names of the flavors being sampled. You are welcome to include: “FREE SAMPLE” on your board.

    • Before purchasing ice, feel free to ask the store manager if they provide ice or have left over ice from another demo.

    • To track how many samples you’ve given, count your sample cups before you start & subtract the number that remain when you end your demo. Please offer a clean cup for every flavor sample.

    • To easily track sales, offer the stock on your table for sale. Example:

      • “If you love it, feel free to grab any of the drinks right off the table & check out as you normally would. If you’re keeping it in mind for next time this store always has it in stock in (cooler / shelf)”.

    • Cater to the customer, by asking if their preference:

      • “Do you have a flavor preference or would you like to try them all?”


    Great things to point out:

    details coming soon!

    Get Conversational

    • Keep a few short personal stories ready.

    • Key phrases that work:

      • coming soon!

Demos Day Q + A

  • The On-Call Manager (917-397-0905). Feel free to reach out to them with any questions or to notify them of issues regarding your demo. You can also expect the following communication from your on-call manager the day of your demo:

    • Demo Reminder Text ~ 9am
      You will be asked to reply. This is to ensure that we know you are ready for your shift & to catch avoidable issues early in the day. This reminder may be sent the evening before your demo if your demo is early the next day.

    • Check In Photo
      You will be asked to text this within 10 minutes of your demo start time. This can be a photo of the store or of you with your table set up.

  • We want to feature the product that each store sells - only sample the flavors the store has in stock.

    ________________________________

    Ideal Tasting Menu:

    • coming soon


    ________________________________

    If the store does not carry these specific flavors, choose from what the store does have.

    • Your receipt(s)

    • Product on the shelf including any competitive products

    • Your table set up

    • Customers sampling

    1. Greet the store manager & ask for their name (you need this for your report

      • “Hi, I’m ____! I’m here to sample Lucky Energy. Where would you like me to set up my table?”

    2. Purchase necessary product (coming soon). Save your receipt for your report.

    3. Set up your table (See Q. What do I need to bring with me to a demo?)

      • Use the store stock of Lucky Energy to make an engaging display on your table.

    4. Take photos for your check in & post demo report

      • Your receipt

      • Product on the shelf including any competitive products

      • Your table set up

    5. Send the On-Call Manager a photo of your demo set-up to let them know you have arrived. This is expected within 10 minutes of your demo start time.

    1. Clean up your area and put all remaining unopened product back on the shelves. Please make it look better than it was beforehand!

    2. Thank the manager on duty for having us & ask the manager or store employees if they would like leftover samples.

    3. Ask if there is anything else you need to do before you leave and make sure you get their name for your post demo report.

    4. Make sure you have all of your receipts and photos (product on shelf, table setup and photos of consumers sampling).

    5. Fill out your post-demo report as soon as possible after your to ensure an on-time payment.

  • Any changes to the schedule or cancellations can be made in writing up to 72 hours in advance.

    If you are sick the day before your demo, please let your MM know.

    Last minute changes (less than 12 hours) due to illness, personal problems, or accidents should include a phone call to your project manager. A text message is not considered adequate notice.

    We will do our best to reschedule these at a time when you are available. Rescheduling is not guaranteed.

    A no-call, no-show is any shift that is canceled within 2 hours or unattended. No-call, no-show may result in immediate dismissal. Phone calls with your manager can prevent dismissal.


    Remember: While you're representing Lucky Energy you're also a representative of The Booster Club and part of a team. Every time a cancellation occurs without sufficient notice it can have a large impact on the client’s relationship with the account and our relationship with the client. Good experiences allow us all as a team to continue to receive good work from good clients.

  • Before your first demo you will be sent an advance via Venmo to cover the cost of product.


    It is your responsibility to track how much of this stipend remains. When you need this replenished, please ask your Market Manager.


    When purchasing anything at a demo, including ice, take a photo of the receipt & submit it in your post-demo report. Receipt submissions are required for reimbursement.

Demo Troubleshooting | What do I do if…?

    1. Call the On-Call Manager (917-397-0905) ASAP to let them know.

      Wait for confirmation from the On-Call Manager before moving on to step 2.

    2. Fill out your post-demo report form selecting “1- Bad - event didn’t happen, no product, store issues” under the demo review section.


    Your Market Manager will confirm the store is well stocked when they call to confirm your tasting. However, a store may experience a shortage due to poor ordering, product popularity or miscommunication. In these rare cases, you will still be paid for the demo.

  • You can purchase more cans throughout your tasting if needed. Make sure to take a photo of and include all receipts in your post-demo report.

  • We always sample (coming soon). In this scenario you will buy one 4-pack of 2 flavors)


    Remaining unopened cans will be used for your future demos. Please include a note in your post-demo report if you do not need to submit a receipt due to already having cans & ice being provided.

  • There are several options. Please always start with option 1 and work your way down.

    1. Ask the store employees if they would like leftovers.

    2. If you have a double, you can use the cans at the next tasting.

    3. Bring them home to enjoy or share with friends.

    4. If none of these options work, you can dump them out at the store.

Common Consumer Questions & Suggested Responses

  • coming soon!

Examples of Engaging Displays & Proper Attire (more examples coming soon!)

Table presentation is as important as personal representation. Please ensure your table has:

  • 4’ Table

  • Clean black table cloth

  • Sign sent from the brand or chalkboard with chalk markers

    • If using a chalkboard sign it should include:

      • Lucky (exactly as written: Capital L, lowercase ucky)

      • the names of the flavors being sampled

      • You are welcome to include: “FREE SAMPLE” on your board.

  • Ice bucket (if ice is not available at your location, please ask the store where the closet spot is to get ice)

  • All available product types displayed

  • Sampling product chilled on ice in the ice bucket

  • Sampling cups available for sampling (please use a new cup for each sample)